Privacy Policy of Steam Trek Outfitters
At Steam Trek Outfitters, we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website, make a purchase, or interact with our services. We conduct our business in compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and Canadian privacy legislation.
Information We Collect
We collect various types of information from and about users of our online platform and services, including:
- Personal Information You Provide: This includes information you provide when you register for an account, place an order, subscribe to our newsletter, request expert advice, or participate in guided wilderness expeditions. This may include your name, shipping address, billing address, email address, phone number, and payment information.
- Transaction Information: Details about purchases you make on our online platform and your fulfillment of orders.
- Technical and Usage Information: When you access our site, we may automatically collect certain information about your device, browsing actions, and patterns. This includes IP addresses, browser type, operating system, referring URLs, access times, pages viewed, and other statistical data. This is typically collected through cookies and similar technologies.
- Cookies and Tracking Technologies: Our site uses cookies to enhance your browsing experience, analyze site traffic, and for advertising purposes. You can control the use of cookies at the individual browser level.
How We Use Your Information
We use the information we collect for various purposes, including:
- To process your orders and manage your account.
- To provide you with information, products, or services that you request from us.
- To send you marketing and promotional communications about our products, services, and special offers relevant to outdoor gear and expeditions, in accordance with your communication preferences.
- To improve our online platform, products, and services, and to develop new offerings.
- To provide customer support and respond to your inquiries.
- To organize and manage guided wilderness expeditions you enroll in.
- To comply with legal obligations and enforce our terms and conditions.
Disclosure of Your Information
We may disclose your personal information to third parties under the following circumstances:
- Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, shipping, data analysis, marketing, and customer service. These service providers are obligated to protect your information and may only use it for the purposes for which it was disclosed.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
- With Your Consent: We may disclose your personal information with your explicit consent for any other purpose.
Data Security
We have implemented appropriate technical and organizational measures designed to protect your personal information from accidental loss, unauthorized access, use, alteration, and disclosure. However, no internet transmission is ever completely secure or error-free. You should take special care in deciding what information you send to us in this way.
Your Rights (GDPR)
If you are located in the European Economic Area (EEA), you have certain rights regarding your personal data, including:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below.
Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Steam Trek Outfitters
1180 Rue Sainte-Catherine Ouest, Suite 600
Montreal, Quebec, H3B 5J2
Canada